Question 1

How far in advance should I book my transfer?

Accepted Answer

We recommend booking at least 24 hours in advance to ensure availability. For airport transfers, booking 48-72 hours ahead is ideal, especially during peak travel seasons.

Question 2

What happens if my flight is delayed?

Accepted Answer

Don't worry — we monitor all flights and wait for you at no extra cost. Our drivers track your flight status and will be there when you arrive, even if delayed.

Question 3

How do I find my driver at the airport?

Accepted Answer

Your driver will meet you in the arrivals hall with a sign displaying your name. They will also contact you via phone or WhatsApp to coordinate the pickup location.

Question 4

Can I cancel or modify my booking?

Accepted Answer

You can modify or cancel your booking up to 24 hours before the scheduled pickup for a full refund. Cancellations between 24-12 hours receive a 50% refund. No refund for cancellations less than 12 hours before service.

Question 5

Do you operate 24/7?

Accepted Answer

Yes — we provide 24/7 service for airport transfers and city transportation. You can book transfers at any time, day or night.

Question 6

Is the price fixed or can it change?

Accepted Answer

All our prices are fixed and include everything — no hidden fees, no extra charges for traffic or waiting time. The price you see is the price you pay.

Question 7

What payment methods do you accept?

Accepted Answer

We accept cash (EUR, USD, TRY), credit cards, and online payments. Payment is typically made to the driver upon completion of the service.

Question 8

What types of vehicles do you offer?

Accepted Answer

We offer a range of vehicles from Mercedes E-Class sedans (up to 4 passengers) to spacious Mercedes Vito vans (up to 8 passengers). All vehicles are modern, well-maintained, and feature climate control, leather seats and charging ports.

Question 9

Do you provide child seats?

Accepted Answer

Yes — child seats and booster seats are available on request at no additional charge. Please mention this when booking and specify the age of your child so we can provide the appropriate seat.

Question 10

Are your drivers licensed and insured?

Accepted Answer

All our drivers are professionally licensed, fully insured, and have extensive experience in Istanbul. They speak English and are trained in customer service.

Question 11

How long does it take from the airport to the city centre?

Accepted Answer

Istanbul Airport (IST) to the city centre typically takes 45-60 minutes, depending on traffic. Sabiha Gökçen Airport (SAW) takes about 60-90 minutes.

Question 12

Do you offer tours in addition to transfers?

Accepted Answer

Yes — we offer private tours of Istanbul with professional guides as well as multi-day trips to Cappadocia, Ephesus and Pamukkale. You can book both transfer and tour services through our website.

Questions, answered.

Questions from travellers

WhatsApp us any hour, any day.

Questions, answered.

Questions from travellers

WhatsApp us any hour, any day.