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1. Acceptance of Terms
By accessing and using ShuttleVIP's services, you accept and agree to be bound by the terms and provision of this agreement.
2. Service Description
ShuttleVIP provides premium transfer services including airport transfers, city transfers, and tour packages across Turkey.
3. Booking and Reservations
- All bookings must be made through our official website or authorized channels
- Reservations are confirmed by e-mail — no payment is taken at booking
- Changes to bookings must be made at least 12 hours before the scheduled pickup
- We reserve the right to refuse service to anyone
4. Payment Terms
- All prices are quoted in Euros (€) unless otherwise stated
- No prepayment required — payment is made in cash to the driver on arrival
- We do not require credit card details to make a booking
- Prices are fixed and include bridge and tunnel tolls and waiting time. Meet & greet inside arrivals with airport parking and child seats are optional extras on every vehicle, chosen at booking — meet & greet inside the terminal with parking €15, a child seat €7 per seat per ride — added to the fare
5. Cancellation Policy
- Free cancellation up to 12 hours before scheduled service — no fee. Nothing is paid in advance, so there is nothing to refund
- Signed-in customers can cancel a private transfer themselves under My Account until 12 hours before pickup
- For cancellations less than 12 hours before service, contact us directly on WhatsApp or by email
- No-shows are charged the full amount
6. Customer Responsibilities
- Provide accurate pickup and dropoff information
- Be ready at the specified pickup time
- Follow all applicable laws and regulations
- Treat our drivers and vehicles with respect
- Notify us immediately of any issues or complaints
7. Limitation of Liability
ShuttleVIP is not liable for any indirect, incidental, special, or consequential damages arising from the use of our services.
8. Force Majeure
We are not liable for delays or cancellations due to circumstances beyond our control, including but not limited to weather, traffic, strikes, or government actions.
9. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.
10. Intellectual Property
All content on this website, including text, graphics, logos, and software, is the property of ShuttleVIP and is protected by copyright laws.
11. Governing Law
These terms are governed by the laws of Turkey. Any disputes will be resolved in the courts of Istanbul, Turkey.
12. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.
13. Contact Information
- info@shuttlevipistanbul.com
- Phone
- +90 531 625 06 94
- +90 531 625 06 94
- Address
- Istanbul, Turkey